Draft for owner and legal review
This document has not yet been legally reviewed. Bracketed items are placeholders the business owner must supply. Last updated: 3 October 2026.
1. Scope
This policy covers fees paid by merchants to KwikClick Checkout for OrderConfirmation.in. It does not cover purchases shoppers make from merchants.
2. Shopper orders and refunds
If you are a shopper, your order, its cancellation and any refund are handled by the store you bought from. Requesting cancellation through an order-confirmation message notifies the merchant; the merchant decides and processes any refund under their own policy.
3. Merchant cancellation
Merchants may cancel their plan by contacting us. Cancellation takes effect at the end of the current billing period unless otherwise agreed. [Owner to confirm notice period.]
4. Merchant refunds
Fees already paid are generally non-refundable except where required by law, for duplicate charges, or where the service could not be provided due to our fault. Eligible refunds are processed to the original payment method within [number of working days to be specified by owner].
5. How to request
Email us with your registered business name, invoice reference and reason for the request.
- Business: OrderConfirmation.in, a product by KwikClick Checkout
- Legal entity: Keryx Retail Solutions Pvt Ltd
- Address: 14/9 A LGF, Kalkaji, New Delhi 110019
- Email: hello@orderconfirmation.in
- Grievance officer: [Grievance officer name & contact — to be supplied by owner]