Ecommerce order verification
Verify Orders Before You Ship.
Help your ecommerce business verify customer orders through simple WhatsApp order-confirmation messages. Let customers confirm their orders, request cancellations or correct delivery details before fulfilment.
An order-verification service — not a chat, chatbot or support inbox.
Sample Store
Business account · order updates
Today
Please confirm your order 📦
Hi Priya, thanks for shopping with Sample Store.
Order #SS-48213
Cotton Kurta Set — Blue, M × 1
₹1,299 · Cash on Delivery
Deliver to: 14 MG Road, Indiranagar, Bengaluru 560038
10:42
Order verification
Sample Store · today
| Order | Customer | Value | Customer response |
|---|---|---|---|
#SS-48213 Cotton Kurta Set | Priya S. | ₹1,299 | Confirmation Pending |
#SS-48209 Steel Bottle ×2 | Rahul M. | ₹798 | Confirmed |
#SS-48201 Bluetooth Earbuds | Ananya K. | ₹2,499 | Cancellation Requested |
#SS-48197 Yoga Mat | Vikram R. | ₹899 | Address Update Requested |
#SS-48190 Ceramic Mug Set | Meera J. | ₹649 | Confirmed |
#SS-48213
Priya S. · Cotton Kurta Set
#SS-48209
Rahul M. · Steel Bottle ×2
#SS-48201
Ananya K. · Bluetooth Earbuds
#SS-48197
Vikram R. · Yoga Mat
#SS-48190
Meera J. · Ceramic Mug Set
What is order verification?
A quick check between checkout and dispatch.
Ecommerce order verification means confirming, before you fulfil an order, that the customer still wants it and that their delivery details are correct.
OrderConfirmation.in sends the customer a single, structured order-confirmation message on WhatsApp. The customer taps a response, and the merchant uses it to decide what happens next — ship, stop, or correct the address.
What customers can do
Three responses. One clear decision.
Verify Orders
Ask customers to confirm their order details before you pack and ship, so fulfilment starts with clear purchase intent.
Handle Cancellation Requests
Customers who changed their mind can request a cancellation before dispatch, giving you time to review and stop the order.
Correct Delivery Details
Customers can submit a corrected name, address, city, state or PIN code so you can fix the label before shipping.
How it works
Four steps from checkout to confident fulfilment.
- 1
Customer places an order
A shopper completes checkout on the merchant's online store.
- 2
Order-confirmation message on WhatsApp
The customer receives one message with their order number, items and delivery address.
- 3
Customer confirms or submits a request
Confirm the order, request a cancellation, or request a delivery-address update.
- 4
Merchant handles fulfilment
The merchant uses the response to ship, stop, or correct the order before dispatch.
Merchant benefits
Know before you ship.
Order verification gives your operations team clearer information at the moment it matters most — before a parcel leaves the warehouse.
Clearer order intent
See which customers have actively confirmed their purchase.
Fewer avoidable errors
Catch wrong items or details before they turn into failed deliveries.
Visible cancellation requests
Know about change-of-mind early, while you can still stop dispatch.
Address corrections before shipping
Receive corrected delivery details before the label is printed.
Try the sample journey
See a customer request — and the merchant's next step.
Tap a response on the phone. Notice that the customer's request and the merchant's fulfilment action are separate.
1 · Customer sees
Sample Store
Business account · order updates
Today
Please confirm your order 📦
Hi Priya, thanks for shopping with Sample Store.
Order #SS-48213
Cotton Kurta Set — Blue, M × 1
₹1,299 · Cash on Delivery
Deliver to: 14 MG Road, Indiranagar, Bengaluru 560038
10:42
2 · Customer request recorded
Order #SS-48213
Response from customer
3 · Merchant decides next fulfilment step
Awaiting customer response
The merchant holds or proceeds according to their own policy while the order is unverified.
A customer response is a request. The merchant always makes the final fulfilment decision.
Order verification
Sample Store · today
| Order | Customer | Value | Customer response |
|---|---|---|---|
#SS-48213 Cotton Kurta Set | Priya S. | ₹1,299 | Confirmation Pending |
#SS-48209 Steel Bottle ×2 | Rahul M. | ₹798 | Confirmed |
#SS-48201 Bluetooth Earbuds | Ananya K. | ₹2,499 | Cancellation Requested |
#SS-48197 Yoga Mat | Vikram R. | ₹899 | Address Update Requested |
#SS-48190 Ceramic Mug Set | Meera J. | ₹649 | Confirmed |
#SS-48213
Priya S. · Cotton Kurta Set
#SS-48209
Rahul M. · Steel Bottle ×2
#SS-48201
Ananya K. · Bluetooth Earbuds
#SS-48197
Vikram R. · Yoga Mat
#SS-48190
Meera J. · Ceramic Mug Set
Who it's for
Built for Indian ecommerce merchants.
Brands and online stores that ship physical products and want to confirm orders before fulfilment — including businesses offering Cash on Delivery, where checking purchase intent and the address before dispatch is particularly relevant.
By KwikClick Checkout
OrderConfirmation.in is a product by KwikClick Checkout.
KwikClick Checkout builds checkout and post-purchase tools for ecommerce merchants. OrderConfirmation.in focuses on one job: verifying orders before fulfilment.
Is OrderConfirmation.in a chat or customer-support tool?
No. It is an order-verification service. Customers receive a structured order-confirmation message and respond with one of a few defined actions — confirm, request cancellation or request an address update. There is no chat inbox, chatbot or agent console.
Who sends the message to the customer?
The message is sent on behalf of the merchant whose store the customer ordered from, after the customer has placed an order. It contains that order's details only.
Does a customer response automatically cancel or change an order?
No. A response is recorded as a request. The merchant reviews it and decides the appropriate fulfilment action, such as shipping, cancelling or updating the address.
Is this useful for Cash on Delivery orders?
Many merchants find order confirmation especially relevant for COD orders, where verifying purchase intent and the delivery address before dispatch matters. It can be used for prepaid orders too.
Can customers stop receiving these messages?
Yes. Customers can opt out of order-confirmation messages. See our Messaging Policy for how consent and opt-out work.
Is OrderConfirmation.in affiliated with WhatsApp or Meta?
No. OrderConfirmation.in is a product by KwikClick Checkout. It is not owned, endorsed or certified by WhatsApp or Meta, and message delivery cannot be guaranteed.
Verify orders before they leave your warehouse.
Tell us about your store and order volume. We'll walk you through how order-confirmation messages could fit your fulfilment workflow.