Draft for owner and legal review
This document has not yet been legally reviewed. Bracketed items are placeholders the business owner must supply. Last updated: 3 October 2026.
1. When messages are sent
A message is sent only after a customer places an order with a merchant using OrderConfirmation.in, to the mobile number supplied at checkout. Messages relate to that specific order.
2. What messages contain
- The merchant's name and order number.
- Ordered items, value and payment mode.
- The delivery address on record.
- Response options: Confirm Order, Cancel Order, Request Address Update.
3. What we never send
We do not send promotional broadcasts, marketing offers or unrelated messages, and there is no chat or support conversation through this service.
4. Consent
Merchants are responsible for informing customers at checkout that they may receive an order-confirmation message on WhatsApp and for obtaining any consent required by law and platform policies.
5. How to opt out
Customers can reply STOP to an order-confirmation message, or contact the merchant or us using the details below. Once opted out, no further order-confirmation messages will be sent to that number through OrderConfirmation.in. [Owner to confirm the opt-out mechanism implemented.]
6. Delivery and platform
Messages are delivered over WhatsApp. OrderConfirmation.in is not affiliated with, endorsed or certified by WhatsApp or Meta, and delivery is not guaranteed.
7. Report misuse
If you receive a message about an order you did not place, please tell us.
- Business: OrderConfirmation.in, a product by KwikClick Checkout
- Legal entity: Keryx Retail Solutions Pvt Ltd
- Address: 14/9 A LGF, Kalkaji, New Delhi 110019
- Email: hello@orderconfirmation.in
- Grievance officer: [Grievance officer name & contact — to be supplied by owner]